Our Easy Returns & REFUND Policy
STM endeavors to ensure that every transaction/payment at our website is seamless. Our team always takes great care in delivering your products and adheres to the highest quality standards. We also value our customers and their needs and we do our best to enhance customer experience and satisfaction.
As our policy, we do not offer returns or exchanges on products delivered in the correct condition as ordered. However, if the product is supplied incorrectly or there is a genuine quality / production defect, we are open to a full refund or to replenish your order or any other suitable resolution from us.
Please the product should be returned to the original packing without any damage or any kind of tampering, packed well to avoid any damage in transit.
To return or exchange any defective or incorrectly delivered product or to report any loss in transit, please contact our customer care within 24 hours of delivery:
- By telephone at +91 9073302504 between 12.00 PM to 6.00 PM IST on business days.
- By email at [email protected] with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
- Our customer care team will look into the issue and revert back within 48 working hours.
- Given the nature of our product, so we try to solve the problem in any situation as appropriate consideration. Each refusal is handled by the case on a request and case basis. We also request you to always keep in touch with our team.
- Please note that not all of our products are hand-made using any modern technology. So one product may not be different or similar to another product. The process of making this product is part of nature, so these shots are not considered defects.
- Refunds will be made within 7-10 business days. If paid by credit / debit card, the original credit / debit card issued at the time of purchase will be refunded and in case of payment gateway the refund of the payment will be made to the same account or bank account. All payment refund information will be provided to you via mail.